Powerful phrases for dealing with difficult people over 325 ready to use words and phrases for working with challenging personalities evenson renee isbn 9780814432983 kostenloser versand fur alle bucher mit versand und verkauf duch amazon. Dealing with difficult people over 325 ready to use words and phrases for working with challenging personalities renee evenson c2014 renee evenson adapted by permission of amacom isbn 978 0 8144 3298 3 key concepts o i statements should be used when speaking to difficult individuals because these statements help reduce feelings of defensiveness when those people are asked to modify . Start your review of powerful phrases for dealing with difficult people over 325 ready to use words and phrases for working with challenging personalities write a review oct 31 2013 bettie rated it it was ok review of another edition. Buy powerful phrases for dealing with difficult people over 325 ready to use words and phrases for working with challenging personalities special ed by renee evenson isbn 9780814432983 from amazons book store everyday low prices and free delivery on eligible orders. Powerful phrases for dealing with difficult people over 325 ready to use words and phrases for working with challenging personalities renee evenson regular price 1999 sale price 1199 save 40 quantity must be 1 or more format softcover add to cart qty notify when available how our ebooks work free shipping on orders of 35 continental us product description the key to a